Dear Customer, due to the renovation of Telcom House, we would like to inform you that all our services are provided online. You can write on pki@risa.gov.rw or call on 4046 / +250788390212 for assistance.


Bakiriya bacu, bitewe n'imirimo yo kuvugurura Telcom House, serivisi zacu zizajya zitangirwa online. Mukeneye serivisi mwatwandikira kuri pki@risa.gov.rw cyangwa mukaduhamagara kuri 4046/+250788390212 tukabafasha.

Forgot password

In case you have forgotten your digital certificate password, you should apply for a digital certificate reissuance to recover your password.

The digital certificate reissuance does not change the expiration date of the digital certificate.
  • Application information
  • Applicant information
  • Completed

Please enter the application number of the certificate you want to reset password,phone number and email you used during the application.

The application number is updated every time the digital certificate is reissued or renewed.

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  • The reissue is required / necessary when you forgot the digital certificate password or when the password is compromised.
  • When you reissue a new certificate, the old certificate you have been using is automatically revoked.

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